Thank you for your patience this month while we complete the release of our new customer interface and the upgrade of the SME website. Regrettably, the system upgrade and website improvements were not as seamless as anticipated; however, our development team is working diligently to bring both interfaces to a normal, operating state.
We sincerely apologize for any inconvenience that you may have experienced and appreciate your patience while we continually work to resolve any outstanding issues.
Our call and support ticket volumes escalated considerably this month and we apologize for any longer than usual response times to your questions. We are working as quickly as possible to respond to them all.
We have received many great suggestions for improving our customer experience with our new customer interface and website, and we are working on implementing many of them as quickly as possible.
Customers who are attempting to register for an event, purchase a book, register for a webinar, you MUST first login. Please use your email address on file to login to the new SME website.
If you have any difficulty in during this process, please contact Customer Service at firstname.lastname@example.org, 303-948-4200 or 1-800-763-3132.
Your continued support is appreciated.